Vigil.at

Welcome to Vigil.at. Your privacy is important to us. This Privacy Policy explains how Vigil.at collects, uses, protects and manages your information when you use our website and security management platform.

By using Vigil.at, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect different types of information to provide and improve our services.

Personal Information

When you register or use the platform, we may collect:

Name
Email address
Company name
Contact information
Billing information

Account Information

When using the platform:

User account credentials
User roles and permissions
Security company information

Operational Data

While using Vigil.at, the platform may process:

Guard profiles
Attendance and timesheets
Incident reports
Scheduling data
Client information
Operational logs

Technical Data

We may automatically collect:

IP address
Browser type
Device information
Usage statistics
Cookies and tracking technologies

2. How We Use Your Information

We use the collected data to:

Provide and operate the Vigil.at platform
Manage user accounts and subscriptions
Process payments and transactions
Improve platform functionality and performance
Provide customer support
Send service notifications and updates
Ensure platform security and fraud prevention
Comply with legal obligations

3. Data Storage and Security

Vigil.at takes the protection of your data seriously.

We implement appropriate technical and organizational measures to protect your information including:

encrypted communication (SSL/TLS)
secure cloud infrastructure
access control and authentication systems
regular security monitoring

However, no internet-based service can guarantee absolute security.

4. Data Sharing and Third Parties

We do not sell your personal data.

Your information may be shared only with trusted third-party service providers necessary to operate our platform, such as:

payment processors
cloud hosting providers
analytics tools
communication services (email or SMS providers)

These providers process data only to deliver their services to Vigil.at.

5. Payment Information

Payments may be processed through secure third-party providers such as:

Stripe
PayPal
Paystack
Flutterwave

Vigil.at does not store full credit card information on its servers.

6. Cookies and Tracking Technologies

Vigil.at may use cookies and similar technologies to:

improve user experience
analyze website traffic
maintain secure sessions

You may control cookie preferences through your browser settings.

7. Data Retention

We retain personal data only as long as necessary to:

provide our services
comply with legal obligations
resolve disputes
enforce agreements

When data is no longer required, it will be securely deleted or anonymized.

8. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

access your personal data
correct inaccurate information
request deletion of your data
restrict processing
object to data processing
request data portability

Requests can be submitted to the contact address below.

9. Account Security

Users are responsible for maintaining the confidentiality of their login credentials. Vigil.at is not responsible for unauthorized access resulting from compromised user credentials.

10. Third-Party Links

The Vigil.at platform may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

11. Children's Privacy

Vigil.at is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page and the "Last Updated" date will be revised accordingly.

We encourage users to review this page regularly.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:

📧 support@vigil.at