Terms of Service

Welcome to Vigil.at. These Terms of Service ("Terms") govern your access to and use of the Vigil.at platform, website and services.

By accessing or using Vigil.at, you agree to be bound by these Terms. If you do not agree, please do not use the platform.

1. About Vigil.at

Vigil.at is a cloud-based security operations management platform designed to help security companies manage guards, scheduling, incidents, workforce operations and related business activities.

The service is provided on a subscription basis through our online platform.

2. Eligibility

To use Vigil.at, you must:

• be at least 18 years old
• have the legal authority to enter into a binding agreement
• use the platform in compliance with applicable laws

By creating an account, you confirm that you meet these requirements.

3. User Accounts

To access certain features of Vigil.at, you must create an account.

You agree to:

• provide accurate and complete information
• keep your login credentials confidential
• be responsible for all activity under your account

You must notify us immediately if you suspect unauthorized use of your account.

4. Use of the Platform

You agree to use Vigil.at only for lawful purposes and in accordance with these Terms.

You agree not to:

• misuse the platform or attempt to gain unauthorized access
• interfere with platform security or infrastructure
• upload malicious software or harmful content
• attempt to copy, reverse engineer or exploit the software
• use the service for illegal activities

Violation of these rules may result in account suspension or termination.

5. Subscription and Payments

Vigil.at operates on a subscription-based model.

Depending on your selected plan, you may be billed:

• monthly
• quarterly
• annually

Payments are processed through secure third-party providers.

Subscriptions may automatically renew unless cancelled before the next billing cycle.

Failure to complete payment may result in service suspension.

6. Cancellation and Termination

You may cancel your subscription at any time through your account settings.

Upon cancellation:

• your access will remain active until the end of the billing period
• no refunds are provided for unused time unless required by law

Vigil.at reserves the right to suspend or terminate accounts that violate these Terms or engage in abusive behavior.

7. User Data and Content

Users may upload or generate operational data while using Vigil.at, including:

• guard information
• schedules
• incident reports
• operational records

You retain ownership of your data.

By using the platform, you grant Vigil.at the right to process this data solely for the purpose of providing the service.

Data is handled according to our Privacy Policy.

8. Platform Availability

We strive to maintain reliable and uninterrupted service. However, Vigil.at does not guarantee that the platform will be available at all times.

Temporary interruptions may occur due to:

• maintenance
• updates
• infrastructure issues
• external service disruptions

We will make reasonable efforts to minimize downtime.

9. Intellectual Property

All platform components, including:

• software
• design
• branding
• logos
• content

are the intellectual property of Vigil.at and are protected by applicable copyright and intellectual property laws.

Users may not reproduce, distribute or modify any part of the platform without permission.

10. Limitation of Liability

To the maximum extent permitted by law, Vigil.at shall not be liable for:

• indirect or consequential damages
• loss of data or business interruption
• unauthorized access caused by compromised user credentials
• service interruptions beyond our reasonable control

Users agree that use of the platform is at their own risk.

11. Third-Party Services

Vigil.at may integrate with third-party services including:

• payment providers
• communication services
• analytics tools

We are not responsible for the policies or practices of these third parties.

12. Changes to the Service

We reserve the right to modify, improve or discontinue parts of the platform at any time to enhance functionality and performance.

Significant changes may be communicated to users through the platform or via email.

13. Updates to These Terms

We may update these Terms of Service periodically.

The updated version will be posted on this page with a revised "Last Updated" date.

Continued use of Vigil.at after changes means you accept the updated Terms.

14. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which Vigil.at operates, without regard to conflict of law provisions.

15. Contact

If you have questions regarding these Terms of Service, please contact us:

📧 support@vigil.at